Worknice - Errors communicating with the database – Incident details

All systems operational

Errors communicating with the database

Resolved
Degraded performance
Started about 1 year agoLasted 1 day

Affected

app.worknice.com

Degraded performance from 6:13 AM to 6:16 AM, Operational from 6:16 AM to 7:05 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our upstream provider has implemented a fix and are currently monitoring the result.

  • Update
    Update

    We are continuing to work with our upstream provider to resolve this issue.

  • Update
    Update

    The issue appears to be with an upstream provider. We're working to pin-point the exact cause.

  • Investigating
    Investigating

    We are currently investigating reports of users seeing sporadic errors caused by database connection issues.