Errors communicating with the database

Resolved

Degraded performance

Started almost 2 years agoSeptember 18, 2024Lasted 1 day6:13 AMSeptember 19, 20247:05 AMUTC

Affected

app.worknice.com

Updates

Resolved
September 19, 2024 at 7:05 AMUTC
Resolved
September 19, 2024 at 7:05 AMUTC
This incident has been resolved.
Monitoring
September 19, 2024 at 6:16 AMUTC
Monitoring
September 19, 2024 at 6:16 AMUTC
Our upstream provider has implemented a fix and are currently monitoring the result.
Update
September 18, 2024 at 11:00 PMUTC
Update
September 18, 2024 at 11:00 PMUTC
We are continuing to work with our upstream provider to resolve this issue.
Update
September 18, 2024 at 8:33 AMUTC
Update
September 18, 2024 at 8:33 AMUTC
The issue appears to be with an upstream provider. We're working to pin-point the exact cause.
Investigating
September 18, 2024 at 6:13 AMUTC
Investigating
September 18, 2024 at 6:13 AMUTC
We are currently investigating reports of users seeing sporadic errors caused by database connection issues.

Worknice - Errors communicating with the database – Incident details