Reports of users seeing "unauthorized" errors when trying to log in

Resolved

Major outage

Started almost 2 years agoOctober 03, 2024Lasted about 1 hour12:071:02 AMUTC

Affected

app.worknice.com

Updates

Resolved
October 03, 2024 at 1:02 AMUTC
Resolved
October 03, 2024 at 1:02 AMUTC
This incident has been resolved.
The issue was caused by a change made by an upstream provided which caused some email addresses to be incorrectly marked as unauthorised in our authentication system. We've updated our configuration to allow these email addresses again.
Monitoring
October 03, 2024 at 12:37 AMUTC
Monitoring
October 03, 2024 at 12:37 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
October 03, 2024 at 12:33 AMUTC
Identified
October 03, 2024 at 12:33 AMUTC
The cause of the issue has been identified and we're working on a fix.
Update
October 03, 2024 at 12:22 AMUTC
Update
October 03, 2024 at 12:22 AMUTC
We are we are continuing to investigate this incident. The issues appears to be affecting only a subset of users. We're working to identify the cause.
Investigating
October 03, 2024 at 12:07 AMUTC
Investigating
October 03, 2024 at 12:07 AMUTC
We are currently investigating this incident.

Worknice - Reports of users seeing "unauthorized" errors when trying to log in – Incident details